65 High Park Avenue, Toronto, M6P 2R7
+647 819 5869

General Questions

How do we get started?

Simply click “Let’s Go Walkies”, send us a quick message and we promise to reach out ASAP. The initial contact form helps describe your general requirements to make it easier to get started. The 1st real step is a free in-home consultation, which gives you and your pet a chance to meet Noodle & Friends, go over routine activies specific to you, such as daily exercise, feeding instructions, medication requirements, your pet’s behaviour and anything else that you want to discuss.

Are your dog walkers insured and bonded?

You betcha! All of our Pet Care Professionals are not only insured and bonded by Profur Insurance, but fully certified in Pet First Aid with Walks & Wags Pet First Aid. We’ve even got the pics to prove it.

How do you hire your Dog Walkers and Pet Sitters?

Noodle & Friends is a family run, neighbourhood dog walking service, meaning our walkers and Sitters are a small, experienced group. In instances that we do have additional dog walkers pride ourselves in only working with Pet sitters and Dog walkers that have extensive experience with pets (and as our own background is with Therapy Animals) have preferably have either worked with or volunteered with animals. We also ensure they have taken their Pet First Aid Certification so they have the knowledge of Pet Care. Finally, we put them through their paces with a couple of trial walks with experienced dog walkers e.g The Noodle & Friends Family.

Are your Dog Walkers Pet First Aid trained in case of pet emergencies?

Of course! Noodle & Friends is trained with Walks & Wags First Aid. It is very important to us that we are prepared and equipped to handle any emergency, whist out walking your pets. One of the benefits to being an urban dog walking business is that we ensure your personal emergency veterinary care contact details are always at hand.

Will it be the same dog walker every time?

Yes, as mentioned, Noodle & Friends is a small group, so we ensure same walker for every walk you your dog has. In cases where your regular walker is away or sick we will call on our network of substitute dog walkers who will cover when required. Plus, we always make sure any substitute walkers have had a proper meet and greet with the dogs before walking them.

What info should I know about before hiring a pet care provider?

At Noodle & Friends we try and provide you with as much comprehensive information regarding our dog walking services as possible, but always ask that you do your own homework around Pewt Care Professionals, too. We welcome any any every question, from dog breed specific, to pet medication, so ask as many questions as you want! Like all reputable dog walking businesss we are more than happy to provide you with all the answers you need in order to feel comfortable leaving your pet(s) in their care.

How do you access my property?

As we will need access to your property in the event you are not home, we request you have a set of key(s) made available to us and/or fob available if we need to access an apartment building. If your building management allows you to leave keys with security or concierge, this is fine too. We just ask that you inform them of us and our presence in your building. Additionally, for your safety and ours, no key we carry will ever have any identifying marks to show it’s owner.

How does payment work?

Noodle & Friends has a pretty flexible payment policy by general dog walker standards. Firstly, we only collect payment AFTER a walk has occurred. Payments can be made on the day by cash or cheque or you can set up a direct deposit to cover walks week by week or monthly. Debit/Credit/e-transfers are conducted through the indepenent secure payment facility provided by our scheduling tool, Scout, so we never have access to your actual banking information. email transfers/paypal payments can be sent to info@noodleandfriends.ca. Alternatively, cheques can be made payable to Noodle & Friends Pet Services.

Do you have business hours?

Dog Walking Services are not your typical business, so we don’t really have Office hours per se. We do have an unofficial policy to respond to phone enquiries between 8am to 8pm Monday to Sunday, but generally respond to emails ASAP, regardless of time. Like most dog walkers, we are open 365 days of the year, come rain or shine!

Do you have cancellation policies?

We know life happens and sometimes you need to cancel your day’s walk. For dog walking and puppy visits, cancellations must be made within 2 hours of the service’s start time or there will be a 50% cancellation fee. As you can imagine, your walk is planned into the day’s schedule, so if we are not notified of the cancellation, you will incur the full cost of the walk. This is simply due to the time taken to get to your property and any potential impact on other clients. 

For dog boarding and cat visits for our regular clients, cancelling or postponing appointments must be done at least 7 days prior to the start date or there will be a 50% cancellation fee. If we are not notified of the cancellation, the full cost of the visits will be charged. For dog boarding and cat visits for new clients, there is a 50% deposit due before the beginning of services. Cancelling or postponing appointments must be done at least 7 days prior to the start date or the 50% deposit will not be returned.

join the noodle & friends family today!